What You Should Know About Reputation Management
Once upon a time, the internet was very different. Companies were not engaging customers; they were just selling to a passive audience. That audience could not express their voice in a powerful way. They had to settle for writing a letter or making a phone call to the customer service department or CEO of a company, or they could tell friends about a bad experience at a store or restaurant.
Obviously it’s a new world we’re living in now. Websites are no longer static brochures. Regular interactions on social networks are vital to business success. And user-generated content is a given and a must.
What Are Customers Saying To You And About You?
Now it’s easy for customers to tell the world about their experience with your place of business, good or bad. Past employees can let people know what it was like to work for you. Advocacy groups can inform consumers about affiliations that may or may not influence whether they should buy from you or do business with you. However, it’s not easy to know everything that’s being said about you. And it’s not always easy to know just how to respond to a negative review or an attack on your company. Answer the right way, and you can win fans and accolades. Respond the wrong way and you could lose business in a big way.
Tyler Media Digital Can Help
At Tyler Media Digital, we know that most business owners stay busy just trying to run their business. They don’t have time to monitor all of the review sites, like Yelp, TripAdvisor, Glassdoor, Google + Local, Angie’s list, Citysearch, Epinions and even Facebook. And they don’t have the time or the expertise to respond to negative reviews in a positive way. Most business owners don’t know how to clean up their online reputation. That’s why it’s a good idea to talk to the digital experts at Tyler Media Digital. We have the knowledge, expertise and time to devote to your reputation management. We can help you improve your online reputation, or build one! Whether your business is located in OKC, Norman, Stillwater, Tulsa or even Los Angeles, we can help improve or repair your company’s online reputation. To find out how affordable and effective online reputation management can be, contact your Tyler Media Digital rep today.